Tagged: customer service

Procrastination 2

Procrastination Hurt Me And My Team

It was shaping up to be a nice Friday. I didn’t have any emergency work calls and was looking forward to the weekend. Late in the afternoon, my manager calls me. “You got a...

Zappos Tour Reaction 4

Zappos Tour Reaction

When I took the Zappos tour back in October, I had tons of video footage. I had dreams of making the best Zappos video documentary ever. All that daunting goal did was send me...

My First Service Award AIDET! 6

My First Service Award AIDET!

A few weeks back I got a call from my marketing team. Buck we want to take your picture. Um sure but what is this about? You were nominated and won one of last...