My First Service Award AIDET!
A few weeks back I got a call from my marketing team. Buck we want to take your picture. Um sure but what is this about? You were nominated and won one of last month’s service awards! I got my mug shot taken. It was placed on a plaque and will be displayed in the cafeteria for the next three months. I get to sit down with all the winners and have breakfast with the CEO soon.
Over the years, I’ve always done things in the background. Lately I’ve been stepping out of my comfort zone. It’s nice that my company recognizes employees for going the extra mile. In my opinion it was my 21 hour workday that put me over the edge. I wasn’t aiming for an award and I was just doing my job. To be fair, I credit my company for constantly reminding us on their customer service philosophy.
AIDET stands for acknowledge, introduce, duration, explanation, and thank. I also add my personal touch of being positive, calm, and diligently following up if I need to do further research.
Can you apply AIDET at your job? How do you practice customer service?
P.S. This marks Buck Inspire’s three year anniversary. After year one, I celebrated with Retire By 40 and had a huge one year blog anniversary giveaway. As I transition from newbie to veteran, like I said earlier, I’m not looking for awards, I’m just creating content that hopefully educates, entertains, or inspires you. Thank you for all your support and readership these past three years. I couldn’t have done it without you!