FedEx Fiasco

No disrespect to anyone working for or associated with FedEx, but they messed up my program not once, but twice! A few days ago, I was waiting for a critical package. Throughout the day I was tracking it on their website. It seemed like all systems go. Touched down in LA, early morning and in transit. Then a little after lunch, on their tracking website, I saw a big red “Delivery Exception“. I thought to myself, what does this mean?!?! I quickly called FedEx and was in shock. After a few rounds of basic questions and verifying the address I turned my wrath to my building’s shipping department. They provided no clues as they informed me that all drivers know to go to their office if there is any question. Back to FedEx I go. They tried to calm me down by saying they would resend tomorrow. β€œUm no you won’t because I need this package today!” After some tense back and forth, the package was already back at the station. Luckily it was a few miles away so I bit the bullet and drove there myself. Disaster averted. The next day, the fun continued.

Deja Vu

The person normally in charge of this project was away on vacation. I’m picking up the slack while he’s gone. But another critical package that was due yesterday was nowhere to be found. I called my vendor and he was shocked to hear. He gave me some tracking information and the same dreaded “Delivery Exception” showed up. This time, it was much, much worse. The package had been here for over two weeks! In that time, a post card was left and supposedly FedEx tried in vain to contact my company. After so many tries, FedEx had no choice, but to return to sender. I tried in vain to turn it around.

Buck Inspire Predator

Doing my best Arnold impression from Predator I screamed, “I’m here! Do it now! The address is correct!” Sadly, the package was already in transit back to the vendor. In desperation, I called my vendor to have him try to turn the package around. He tried in vain as he ran into the same answer. Our only recourse was to rush a new order and send it back expedited. Insanity. Looks like we have no choice but to delay our project until the package gets here. After calming down, I voiced my displeasure with FedEx. A manager called back to smooth things over. Since there was no suite or floor number, the address was incomplete. I asked, “Why didn’t the driver contact me? My name and cell was right on the box!” She answered that they don’t have cell phones. I fired back that we’ve received tons of items from this vendor. Did a policy change? She offered drivers change so its best to put as much information as possible. Lovely.

What are your shipping horror stories? Who do you think is responsible for this fiasco? Would you have handled this any differently?

You may also like...

12 Responses

  1. I can’t stand FedEx sometimes as well. We have receiving hours from 3am to noon, and yet they insist on leaving that little sticky on the window outside the dock at like 5pm in the afternoon. It never changes…ever! Why can’t you just deliver on time!

    • Buck Inspire says:

      I see you feel my pain. So frustrating when a critical process hits a snag by a middle man. I guess that’s why some people go postal?

  2. Moneycone says:

    Sorry to hear about your ordeal Buck. Is this the new place you moved to?

  3. I’m not sure which company it was, but I remember my wife once having a nearly three day saga trying to get a pair of shoes. How convenient that delivery to your door was that time….the worst part was she had to go out to the distribution center herself and pick them up.

    • Buck Inspire says:

      Wow amazing how convenient door to door delivery turned into a three day saga. Sorry to hear and thanks for sharing. Guess I’m not alone on this.

  4. Ahh… I love Arnold’s classics. The good old days. πŸ™‚
    Sorry, I don’t have any nightmare Fed Ex stories.

  5. Hey Buck, I’m in LA and have this happen all the time too. The biggest problem with my deliveries from both FedEX and UPS is though is that they are too lazy to try and get into my building to leave the package. I don’t have a landline and I will leave notes with my cell phone number but the drivers will give me a BS excuse saying company doesn’t provide them a cell phone. I will tell them to buzz my landlord and they say that’s not allowed.

    BUT the reason I really hate FedEx is because when I was 18 a FedEx truck drove into my car and crushed me. I was in the hospital for a very long time!

    • Buck Inspire says:

      Yeah I’m thinking it could be lazy drivers on my end, too. That’s awful that your were crushed by a FedEx truck! Hope you weren’t hurt too badly. You have a cool site. Will visit more often. Thanks for dropping by. πŸ™‚

  6. Fedex’s customer service is in the tubes. I went to the Fedex facility at JFK airport with my prepackaged and prepaid item. I asked the woman to stamp FRAGILE on the outside all over the place since they were brand new cameras that was going to a customer. She does as asked. As I am leaving I see her THROWING the box like a frisbee into the back of the FedEx truck. I wanted to strangle her.

    • Buck Inspire says:

      That’s horrible! Hope the cameras were ok… I’m sorry, but I had to laugh. Your description of the scene was just so graphic and dead on. It was as if I saw it happen and could see your wrath!

Leave a Reply

Your email address will not be published. Required fields are marked *

Protected by WP Anti Spam