No disrespect to anyone working for or associated with FedEx, but they messed up my program not once, but twice! A few days ago, I was waiting for a critical package. Throughout the day I was tracking it on their website. It seemed like all systems go. Touched down in LA, early morning and in transit. Then a little after lunch, on their tracking website, I saw a big red “Delivery Exception“. I thought to myself, what does this mean?!?! I quickly called FedEx and was in shock. After a few rounds of basic questions and verifying the address I turned my wrath to my building’s shipping department. They provided no clues as they informed me that all drivers know to go to their office if there is any question. Back to FedEx I go. They tried to calm me down by saying they would resend tomorrow. “Um no you won’t because I need this package today!” After some tense back and forth, the package was already back at the station. Luckily it was a few miles away so I bit the bullet and drove there myself. Disaster averted. The next day, the fun continued.
The person normally in charge of this project was away on vacation. I’m picking up the slack while he’s gone. But another critical package that was due yesterday was nowhere to be found. I called my vendor and he was shocked to hear. He gave me some tracking information and the same dreaded “Delivery Exception” showed up. This time, it was much, much worse. The package had been here for over two weeks! In that time, a post card was left and supposedly FedEx tried in vain to contact my company. After so many tries, FedEx had no choice, but to return to sender. I tried in vain to turn it around.
Buck Inspire Predator
Doing my best Arnold impression from Predator I screamed, “I’m here! Do it now! The address is correct!” Sadly, the package was already in transit back to the vendor. In desperation, I called my vendor to have him try to turn the package around. He tried in vain as he ran into the same answer. Our only recourse was to rush a new order and send it back expedited. Insanity. Looks like we have no choice but to delay our project until the package gets here. After calming down, I voiced my displeasure with FedEx. A manager called back to smooth things over. Since there was no suite or floor number, the address was incomplete. I asked, “Why didn’t the driver contact me? My name and cell was right on the box!” She answered that they don’t have cell phones. I fired back that we’ve received tons of items from this vendor. Did a policy change? She offered drivers change so its best to put as much information as possible. Lovely.
What are your shipping horror stories? Who do you think is responsible for this fiasco? Would you have handled this any differently?