Conflict Resolution Process
Have you ever noticed tensions run higher during the holidays? Wonder why that is. Is it because there are more events with family, co-workers, and in-laws? Normally I am pretty even keeled and mellow, but there are times when I totally lose it with someone because we’re not seeing eye to eye. It’s been a personal goal of mine to keep these flare ups to a minimum. I believe I finally found an effective process.
If two people aren’t on the same page, unchecked emotions can easily add fuel to the fire. If two people are very passionate about opposing views (think politics) emotional outbursts can be taken as personal attacks. The other person will then flare up, unproductive barbs, increase in volume, temper tantrums, and possibly even fisticuffs. Let’s nip this in the bud from the start by checking our emotions.
Acknowledge Opposing View
Even if the person you are conflicted with has a point of view completely against your belief system, try your best to acknowledge and understand it. The last thing anyone wants is to have their passionate point of view ignored, dismissed, or made fun of. This one simple step greatly reduces the chance of the conflict escalating. I recall a few heated disagreements where I flew off the handle and what was a small disagreement exploded into something much worse.
Focus On Solutions
After calmly hearing the other side, use your energy and time working on a solution or compromise where both parties are satisfied. Just like no one wants their point of view to be overrun; no one likes to leave a conflict completely empty handed. If you both work hard enough, keep an open mind and respect the other person, solutions and compromises can be found quicker.
How do you deal with conflicts and opposing points of views?