Don’t Miss Your Flight, Superman

I’ve stumbled on a new superhero theme. Last time, you saw Choose The Right Partner, Superman. This time we visit the airport. Last week, I took a short weekend mini vacation and hopped on a short flight from LAX. My better half traveled on another airline so I was left to fend for myself. Morning traffic slowed us down, I had an hour and a half before departure and the check in lines were like winding snakes. I told an attendant United Express and she directed me to one of the lines. After a torturous half hour, I made it to the counter. Since I was on stand by, my paper ticket needed special assistance. I couldn’t use the speedy checkout kiosks. There were five poor attendants servicing almost 20 lines. I finally grabbed one and told her my story. She said, “This is for e-checkin. You need to wait in the paper ticket line.” I pleaded my case, “I asked for United Express.” She countered did you say paper or e-ticket?

Deer in headlights was my response. I peered over to the paper line. Another half an hour would melt away. Since I’m on standby, I needed to get to the counter a few minutes earlier to claim a precious seat. Not to mention, I needed time to clear the security screeners. The attendant was immediately swarmed. I had mere seconds to react. My wife would be livid. My friends and family would be disappointed. My former Clark Kent self would stand in line and pray I make it. Clark Kent doesn’t live here anymore.

I assertively pleaded my case again. The attendant put up some resistance again, but was kind enough to snag a United attendant to assist my plight. Long story short, I made my flight. Traveling is stressful and you do need to plan accordingly. However, when you face an obstacle, nice guys do finish last. You don’t have to be rude, but you can assertively make your case. This applies to every facet in your life from your finances, your career, your blog, and your relationships. If I reverted to my Clark Kent ways, this Superman might have been grounded.

Stay Inspired!
Buck

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16 Responses

  1. Squirrelers says:

    Yes, I agree that you do have to be assertive and get what you need. In situations like that, you can of course do that while being nice enough. Remember, if you’re not nice, they may not want to help you! But if you’re assertive and nice enough, you have a chance of getting what you want! Good lesson.

    • Buck Inspire says:

      Thanks! Like everything in life, a happy medium works best. Go too aggressive and pushy, your help may choose to assist someone else. The big loser will be you. Assertive, happy medium, everyone wins!

  2. Nice guys really do finish last when you ask people for help. Who would want to help an a-hole?

    Fight on!

    Sam

  3. krantcents says:

    Customer service has become an oxymoron! Why do you have to do all these things to get what you need or want. You weren’t causing a problem. I try to avoid these situations, but they are frustrating. When you are traveling alone, you can’t leave the line and ask questions as easily. I hope it didn’t ruin the weekend.

    • Buck Inspire says:

      Weekend went well thanks! But it would have been if I didn’t speak up. I wasn’t causing trouble, true, but it was a madhouse with all the morning commuters!

  4. Wow, it’s a good thing you didn’t miss your flight. These days, Mrs. RB40 makes sure we get to the airport with plenty of time. She doesn’t like me being an a-hole. As Sam puts it. hahah 🙂
    BTW, I hate LAX domestic terminals, it’s a pit.

  5. I have to admit that I’ve gotten a lot more preferential treatment by being nice. But sometimes, and in certain situations, being the mad black woman is advantageous. lol (It’s not my fault that it works, it’s the stereotype…)

    • Buck Inspire says:

      I appreciate your honesty. I can understand how the stereotype would work. The other person would just get things done rather than cause a scene. That’s not in me and don’t think I could pull it off effectively.

  6. Hunter says:

    That’s an amazing question “did you say paper ticket” – like it was your responsibility to declare that! What else do they need to be made aware of?

  7. Hi Buck,
    I know this is pretty lame, but I actually was watching the 90’s Lois and Clark: The New Adventures of Superman (on Netlfix) at the same time I saw the Title of your post!
    Like you said, you don’t have to get rude and aggressive to get your issues attended to, in fact, it slows down the process. I’ve worked in customer service and your attitude can make a world of difference in respect to how quickly your issue is resolved.
    Thanks for the read and I’m glad you made your flight! I can’t imagine how stressful that must’ve felt. Good job keeping your cool!
    Humbly Yours,
    The Mayor

    • Buck Inspire says:

      Thanks, I’m honored by your visit, Mayor! Glad you stopped by. I can’t believe I’m asking this, but who’s your favorite Superman? As for customer service, I like to practice do unto others as you want done to you. Being overly aggressive can actually work against you. I really wasn’t in the mood to wait for another flight. Love your site. Will stop by more often!

  1. May 25, 2011

    […] don’t forget to check out Don’t Miss Your Flight, Superman. Your next trip may depend on it! Categories: Entertainment Tags: Kobe Bryant, Lakers, Mike […]

  2. May 28, 2011

    […] Buck Inspire shares a customer service horror story in Don’t Miss Your Flight, Superman. […]

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