Anaheim Hills Mercedes Benz Customer Appreciation Day

I’ve always been an owner of Japanese cars so I never had the pleasure of owning a Mercedes Benz. But after accompanying my wife to the Anaheim Hills Mercedes Benz Customer Appreciation Day, I now understand the cachet of owning a Benz.

While my wife’s car was going through a thorough inspection, we enjoyed a mouth watering lunch from Blake’s Place BBQ and cooled off with ice cream from Ben and Jerry’s. We relaxed in their amazing showroom while watching cars get inspected and serviced. A few hours later a very courtesous service agent went over what needed to be done to my wife’s car and also offered up a loaner in case she needed a car while it was being serviced. Like I said, I don’t own a Mercedes, but after being treated like a VIP, I will have to think twice when shopping for my next car.

Final Thoughts

This is how you win new customers. Treat them like VIP’s. One could apply this mindset while at work or even working on your blog. Treat your customers or readers like they are the most important people around. They will have no choice, but to be a new fan. Finally, I may be biased, but if a company has a motto like the one I snapped below, how can I not consider them?

mercedes benz anaheim hills calendar

Describe the last time excellent customer service swayed you on a purchase.

Stay Inspired!
Buck

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16 Responses

  1. krantcents says:

    As a former Mercedes owner, I experienced the “VIP” treatment, but it is not worth it. It is in the price and you pay dearly for it. I like shopping at Nordstrom because of the customer service, although I very rarely shop there anymore.

    • I have nothing personal against Mercedes Benz, but a lot of people have them, which doesn’t exude luxury to me. I am glad that there is a nice experience when you take them to get serviced, but I’m kind of like Krants on this point. I’m not sure it is a financially prudent expense for the vast majority of people (including most Mercedes owners).

      • Buck Inspire says:

        Good point about not being luxury if everyone has one Roshawn! It isn’t prudent and I probably won’t buy one myself. But the treatment was enjoyable!

    • Michael says:

      I couldn’t agree with you more. All this “extra” service is built into the exorbitant and hefty price you pay up front. Of course, they are somewhat exceptional cars with a perceived luxury and status.

    • Buck Inspire says:

      I agree it’s not worth it KC. It was nice to experience but I wouldn’t pay extra for it!

  2. JAMES says:

    There is a sushi station at my local supermarket. I typically don’t buy too much sushi, but if there is one particular gentleman there I will always buy it. He always greets me with a smile and asks me how my day has been. When he is done making it, rather than handing it over the counter, he comes all the way around to hand it to me, and says, “enjoy”. I absolutely love that customer service. If he wasn’t there I would buy sushi maybe every other month. Because of his exceptional customer service, I buy it at least every other week.

  3. How about BMW ? Please tell me they offer the same VIP treatment as one day I’d love to pick one of em up.

  4. Aaron Hung says:

    Yeah you pay for the VIP service whether you know it or not. I would never go German, always Japanese here.

  5. Actually, our Honda dealership offers awesome service as well. Snacks and coffee, free wifi and a free loaner if necessary. Of course, you’re going to pay in the end with higher prices, but the amenities are sweet.

  6. Untemplater says:

    That does sound like quite a nice customer service experience. Wouldn’t be enough to convince me to spend that much on a car though! I’m hooked on public transportation. 🙂

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